Business Service Management : Understanding Business Models

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Provided by: Queensland Treasury Corporation
Topic: Big Data
Format: PDF
With the growing importance of services for economies and organizations and information technology as driver and enabler of service innovation, there is a need for the holistic management of services in an organization to ensure alignment between the needs of the customer and the objectives of the organization. Business Service Management (Rosemann, Fielt, Kohlborn, & Korthaus, 2009) is a management discipline that view services from a business perspective and deals with the service orientation of the organization and the provisioning and use of business services.
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