In a business without borders, impediments to collaboration are removed so that information and interactions may flow seamlessly within and without the organisation, accelerating decision-making, innovation and speed to market, and enhancing staff productivity.

So far, so utopian, but the question now is:

• How do you sort the fantasy from the reality?
• What can your business do – realistically – to work smarter, and work better?
• What are the drivers for change?
• And how should you approach the challenge?