Captive Versus BPO Outsourcing

Should the people outsource their domestic shared services processes or run themselves in a low-cost offshore location? Which will provide the best mix of quality, efficiency and lowest risk? Many companies looking for the next significant step-change in shared services are struggling with these questions. Each path will offer one low-cost options and significant improvements in efficiencies. So what are the decision criteria? In helping hundreds of clients in evaluating their choices, they have found that choosing one path over the other comes down to five key decision factors.

Provided by: ISG Topic: CXO Date Added: Jan 2012 Format: PDF

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