Journal of Universal Computer Science
Knowledge communication is an essential mechanism to facilitate intra- and inter-organizational knowledge transfer. In order to improve the efficiency of knowledge communication, organizations need to pay particular attention to the clarity of conveyed knowledge in order not to create confusion, misunderstandings, or misapplication of knowledge. In this paper, the authors show where and how the concept of clarity matters for knowledge management in general, and for knowledge communication in particular. They review and operationalize the clarity concept so that it can become the object of a systematic management effort.