Case Handling Systems as Product Based Workflow Design Support

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Provided by: Springer Healthcare
Topic: Big Data
Format: PDF
Case handling systems offer a solution to the lack of flexibility and adaptability in workflow management systems. Because they are data driven they potentially provide good support for Product Based Workflow Design (PBWD). In this paper, the authors investigate to which degree current case handling systems (flower and activity manager) are able to support PBWD. This is done by elaborating the design process of a case from industry in both systems. From this evaluation they concluded that current case handling systems are not yet completely ready for supporting PBWD.
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