Case management software helps to streamline business processes

Case management is a complex business process. Workers often manually shift between separate technologies and tools, and Forrester has found IT departments are eager to adopt new software to increase efficiency and value, to move the 'information workplace' conversation from tools to solutions. This white paper outlines how IBM offers ways to solve these common problems by packaging together broad functionality in its Case Manager software.

Provided by: IBM Topic: CXO Date Added: Jun 2011 Format: PDF

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