Regardless of the process, there are several elements to track when replacing an existing computer with a new system. Whether your organization begins by imaging drives or manually configures new systems, many questions must be addressed.

Everyone from technology consultants to internal IT staff should build a checklist within their ticketing systems to ensure important steps aren’t overlooked. Remember 20 tasks correctly but forget to install a printer, and you can bet that single oversight is what the user will remember. Worse, now the user’s production will be temporarily impeded, and support staff will have to work an additional service ticket to resolve the error by installing the printer.

Erik Eckel, writing for TechRepublic Premium, presents a download that will minimize frustrations and improve productivity.

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