The National Rugby League (NRL) is the top league of professional rugby league clubs in Australia and New Zealand. With the relocation of its Sydney headquarters, they wanted to replace their aging analog phone system to support mobile workers and a new outbound call centre to drive club membership.

This paper looks at how a complete solution from Cisco and Kytec provided a foundation for collaboration and mobility. The NRL was able to meet its 1-year goal of a 25 percent increase in just 3 months and achieving 40 percent increase by year’s end.

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