Client Story: AutoDesk
To field and reply to customer requests faster, Autodesk Inc. developed a virtual agent using IBM Watson Conversation Service. The Watson Assistant service allows customers to enter questions in natural language, as they would with a human agent. Trained on the subtleties of language, such as idiom and syntax, and powered by natural language processing (NLP) and deep learning techniques, the solution understands the intent of customer questions and returns high-confidence answers quickly.
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