Clientless Remote Support Software: A Key Service Desk Tool to Dr ive User Satisfaction
IDC spent time with two customers of clientless remote software, Dell and Dover Federal credit Union, and they spoke about the importance of security, feature sets and the strong relationships needed to successfully deploy and manage tool sets that support end-users in a holistic manner.
Find out how Mobility and IoT (Internet of things) will continue to drive growth and innovation across all industries that depend on IT resources. The need for remote support of those devices that drive mobility and the IoT within both the enterprise and the small and medium-sized business workplace is greater than it has ever been.
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