Digital and cloud-based technologies are changing almost every aspect of business and government – including the workplace. Cloud-based subscription packages such as Microsoft Office 365 and Microsoft 365 are giving workers secure access to powerful productivity applications. Cloud voice is the next step on this digital journey. Cloud voice is simply the provision of native voice calling services from the cloud. It encompasses cloud-based call control and PBX services, combined with deep integration with cloud productivity applications. According to a Capitalis survey, nearly nine in 10 respondents not already using a cloud PBX planned to do so in future.