Commitment Management in the Context of Parallel Business Transactions

Provided by: Dalarna University
Topic: Big Data
Format: PDF
In order to maintain market position, one of the critical issues facing companies is how they can improve their commitment management. In this paper, the concept of commitment management is used to understand how suppliers and customers create mutual commitments in business agreements, and how these commitments are fulfilled. In a number of empirical case studies, commitment management problems have been the direct consequence of deficiencies in the infrastructural support. One example of such lacking infrastructural support are IT systems intended to support this commitment management process.

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