International Journal of Computer Applications
Cloud computing is a novel computing paradigm in which resources are delivered to end users on the basis of pay-as-you use model. In cloud computing a customer risks his entire business on a cloud. Thus he needs to be fully aware and confident about the various services that a provider claims to provide. The solution to the above problem comes in form of a legal contract that is established between the two. This contract is formally referred to as Service level agreements. These are short documents that contain various technical performance promises made by the provider.