Configurable Process Models: Experiences from a Municipality Case Study

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Provided by: Eindhoven University of Technology
Topic: Big Data
Format: PDF
Configurable process models integrate different variants of a business process into a single model. Through configuration users of such models can then combine the variants to derive a process model optimally fitting their individual needs. While techniques for such models were suggested in previous research, this paper presents a case study in which these techniques were extensively tested on a real-world scenario. The authors gathered information from four Dutch municipalities on registration processes executed on a daily basis.
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