As founder and managing director of Mirus IT, one of the most influential technology services businesses in the UK, Paul Tomlinson built his company on a firm commitment to providing the highest quality support possible.

Two years ago, when the company’s productivity was compromised by inefficiencies in their existing PSA and RMM tools, Tomlinson knew the problem had to be addressed.

He was introduced to ConnectWise as the solution, but was reluctant to make a change at that time, opting instead to attempt working around the issues with existing products.