Contact Center Interaction Management for Large Contact Centers

Provided by: Genesys
Topic: Cloud
Format: PDF





In both Forrester Wave™ reports for midsize and large contact centers, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities and reporting and analytics criteria. The inaugural Forrester Wave™ reports evaluate midsize and large contact center interaction management (CCIM) software vendors. See how the vendors stack up across 40 criteria.

Whether you have a midsize contact center with less than 500 active agents, or a large contact center with more than 500 active agents, Genesys can help you deliver effortless omnichannel customer experiences at scale – in the cloud, hybrid and on-premises. Download the report that’s right for you!

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