Queensland Treasury Corporation
Flexibility has emerged as an important requirement in the design of business processes. Research on process flexibility, however, has traditionally been focused on the intrinsic capability of a process to adapt to a new environment (e.g. workflow escalation, ad-hoc modeling). This paper proposes to extend the existing body of research by studying the extrinsic drivers for process flexibility, i.e., the root causes that actually drive the demand for flexible business processes. The drivers for flexibility can be found in the context of a process and may include among others time, location, weather, and legislation or performance requirements. The authors argue for a stronger and more explicit consideration of these contextual factors in the design of business processes in order to make processes more adaptive.