In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets to even tighter deadlines is a tough challenge for even the largest organizations. That is why so many successful organizations choose to deliver customer service in the cloud.

This eBook explains why cloud services offer much more than simple cost savings. Customer service in the cloud does not just make great business sense – it empowers organizations to do far more than ever before.