Create better customer experiences at lower cost using Contact Center AI

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Provided by: Google Cloud
Topic: Cloud
Format: PDF

Customer contact centers are the face of your bank. But they often leave callers longing for more personalized, intuitive care. Google Cloud’s Contact Center AI (CCAI) solution is redefining the possibilities of AI-powered conversation to:

  • Reduce call handling times 10-25% using real-time agent assist capabilities
  • Lower customer churn 0.2-0.5% through enhanced flagging of at-risk customers
  • Increase the average revenue per user 1-3% by identifying purchase opportunities at the point of contact
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