Al-Zaytoonah University Of Jordan
Knowledge-based pharmaceutical industry in Jordan has adopted ERP system to sustain the competitiveness of the industry in the local and global market. This paper examines the essential factors that enable or inhibit the success of ERP implementation. It uses a case study methodology to analyze these factors in terms of a firm's organizational performance and ERP capabilities and functions. As a result of using ERP system the capabilities of the system were either not well utilized or never utilized.