Critical Success Factors for Implementing Business Intelligence Systems in Small and Medium Enterprises on the Example of Upper Silesia, Poland
This paper is to identify the Critical Success Factors (CSFs) for Business Intelligence (BI) systems implementation in Small and Medium sized Enterprises (SMEs).The structure of the paper is subordinated to this objective. The paper identifies the term Business Intelligence, characteristics of Business Intelligence systems, and various perspectives of their development. Then, the existing CSFs of IT projects and BI projects proposed by various authors in literature are reviewed. Next, on the basis of statistical data and literature, the role of SMEs in the economy and the barriers to their development are assessed. The obtained results allowed them to determine that one of the barriers to the SMEs development is the implementation and use of IT.