Critical Success Factors in Business Process Management - A Literature Review

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Provided by: Turku Centre for Computer Science
Topic: Big Data
Format: PDF
Assessing the Critical Success Factors (CSF) during a Business Process Management (BPM) effort will help an organization to understand the reasons why a particular BPM effort may succeed or fail. The traditional BPM perspectives have a problem of focusing on internal actions in organizations that seem to contribute to delivering outcomes to customers. Organizations spend time focusing on those actions without realizing that they do not necessarily contribute to successful customer outcomes - emphasis is on fixing the causes of work rather than their effects.
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