University of Tuzla
Developing Business Cases (BC) prior to approving IT projects is a commonplace practice in today's business. Yet, research indicates that many companies (65% of a studied sample) are not satisfied with their business cases for IT investments. This paper deals with the development and use of business cases in support of cross-organizational Enterprise Resource Planning (ERP)-enabled e-business integration initiatives. In order to ensure that such a project starts successfully, the authors will focus on pre-implementation activities. They propose a set of business case guidelines that emphasize the importance of benefits management during ERP implementations.