Customer Engagement, Business Value: How to Deal with the 21st Century Customer

In a recent study, McKinsey found customer engagement to be the #1 concern of executives. What is customer engagement? Who's done it well? Who hasn't?

In this On-Demand Webcast, Author and thought leader Paul Greenberg shares how to help drive customer engagement and make your business successful in the 21st century.

Provided by: Microsoft Topic: E-Commerce Date Added: Jun 2015 Format: Videos

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