Customer Service 2019-2024

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Provided by: ServiceNow
Topic: Digital Transformation
Format: PDF

For the last seven years thinkJar has been taking the pulse of customer service practitioners via yearly research projects and countless inquiries. These past trends show the evolution of customer service from single-channel, or non-integrated multichannel, to a dynamic platform for customer experience delivery.

This report explores how their findings have led them to design a new model for customer service— with a deeper focus on operational excellence.

This is the future of customer service.

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