Customized IVR Implementation Using VoiceXML on SIP (Voip) Communication Platform

Provided by: International Journal of Modern Engineering Research (IJMER)
Topic: Networking
Format: PDF
An innovative application for communication platform based on SIP (Session Initiation Protocol) (VoIP) protocol is presented in this paper. The voice server is an open-standards-based voice services framework that interprets the VoiceXML dialog markup language. It is designed to serve as a VoiceXML interpreter implementation for VoIP platform. Although it is perfectly suitable for PC desktop applications, it can be integrated with any telephony platform, messaging suite or communications solution intended to implement the VoiceXML functionality to execute feature rich voice enabled applications like: auto-attendant, email-by-phone, voice dialing, message notification and reminders, contact book look-up, business transaction enablement, customer relationship management and utility applications (driving directions, flight tracking, audio newsmagazines and prescription refilling).

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