Data Security Issues in Cloud Contact Center as a Service - A Review

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Provided by: International Journal of Innovative Research in Science, Engineering and Technology (IJIRSET)
Topic: Cloud
Format: PDF
An exhaustive list of security issues/concerns is associated with hosted contact centers and these issues fall into two broad categories: security issues faced by cloud providers and security issues faced by their customers. Today's hosted contact centers are increasingly complex and it is not devoid of the security breaches and issues. One of the most important aspects to be considered before implementing cloud solutions is data security. While some data security issues are inherited from the solutions adopted to create such services, many new security issues which arise, includes those related to how the services are organized and which kind of service/data can be placed in the cloud.
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