University of Porto
Decision support systems are designed to assist managers to make more effective decisions. Potentially, they could provide great benefits to SME managers and enhance managers' decision-making capability. However, the extent of DSS implementation in small business is still low in general, although there is significant variation between different firms. The literature review of previous studies indicates that the situation has not changed significantly since Raymond's investigation in 1982, and the present study confirms this. Lack of staff time to analyze needs and identify solutions is the most significant factor holding firms back from adopting, or making further use of DSS.