Eindhoven University of Technology
Today's process-aware information systems tend to either support business processes or provide flexibility. Classical workflow management systems offer good process support as long as the processes are structured and do not require much flexibility. Information systems that allow for flexibility have a tendency to lack process-related support. If systems offer guidance, then they are typically also inclined to \"Enforce guidelines\" and are perceived as inflexible. Moreover, implementing flexible systems is far from trivial. This paper will show that using a more declarative approach can assist in a better balance between flexibility and support.