Eindhoven University of Technology
Process mining is an emerging topic in the BPM marketplace. Recently, several (commercial) software solutions have become available. Due to the lack of an evaluation framework, it is very difficult for potential users to assess the strengths and weaknesses of these process mining tools. As the first step towards such an evaluation framework, the authors developed a set of process mining use cases and validated these use cases by means of expert interviews and a survey. They present the list of use cases and discuss the insights from their empirical validation.