Design and Implementation of a Telco Business Intelligence Solution Using ETOM, SID and Business Metrics: Focus on Data Mart and Application on Order-to-Payment End to End Process

Provided by: International Journal of Computer Science Issues
Topic: Big Data
Format: PDF
Facing the new market challenges, service providers are looking for solutions to improve three major business areas namely the Customer Experience, the Operational Efficiency and Revenue and Margin. To meet the business requirements related to these areas, service providers are going through three major transformation programs namely the Business Support Systems (BSS) transformation program for Customer related aspects, the Operations Support System (OSS) transformation program for mainly service Fulfillment and Assurance and Resource (Application, Computing and Network) Fulfillment and Assurance, and Time To Market (TTM) Transformation program for Products and Services development and management.

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