Lawrence Technological University
Historically organizations have had a difficult time achieving Six Sigma levels of performance. Six Sigma level of quality consists of 3.4 Defects Per Million Opportunities (DPMO). Optimizing a product or process to this level required an extensive redesign. By redesigning the process or product engineers were essentially enabling Six Sigma levels by design. This is the premise of Design For Six Sigma (DFSS). DFSS is a proactive business process utilizing the voice of the customer into the design of products and processes.