Design of an Enhanced Integrated Management System with Customer Experience Focus: The Business Process Framework (also Known as ETOM) and ISO9001 Together

Download Now
Provided by: International Journal of Computer Science Issues
Topic: Big Data
Format: PDF
The purpose of this paper is to suggest an enhanced Process model with customer experience focus and its related documentation structure applicable to many industrial contexts. Since the Business Process Framework, also known as eTOM, is originally a Process Model for Telco industry and now being used broadly in many industries, ISO9001 is a historical and generic standard with customer focus, and there is always a question about how to integrate the Business Process Framework and ISO9001, the enhanced process model will be based on the integration of the Business Process Framework and ISO9001 highlighting the customer aspects to meet the current trends within Telco and many other industries.
Download Now

Find By Topic