Academy & Industry Research Collaboration Center
A monitor is a software system that observes and analyzes the behavior of target system determining the quality of interest such as satisfaction of the target system. In the modern technology business processes are open and distributed which may lead to failure. Therefore, monitoring is an important task for the services that comprise these processes. The authors are going to present a framework for multilevel monitoring of these service systems. This paper is monitoring the customer who purchases items from Merchant.