University College London
Organizational action is performed by someone for someone. Thereby it has become popular to use different customer-oriented approaches focusing on business processes for studying organizational action. In order to address the aspects framed by a certain business process, different prefixes have evolved for characterizing a certain business process type. There is however a lack of criteria for distinguishing such business process types. In this paper a notion for conceiving business processes founded in the transformative and coordinative dimensions is used for deriving process types in work practices.