This TechRepublic resource paper outlines how IT managers can make their case for adding more support personnel. It contains:
? A list of statistics you'll need to describe your department's workload.
? Results from a Gartner survey that describe typical end-user to support staff ratios and information on what staffing numbers the Stamford, CT-based analysts are recommending for companies today.
? A formula to calculate the best ratio for your organization.