Development of Operational Quality Measurement Attributes of Application Software Using KJ Method

Provided by: Science & Engineering Research Support soCiety (SERSC)
Topic: Enterprise Software
Format: PDF
In this paper, the authors propose quality measurement attributes for Application Service Quality Indicator (ASQI) to measure the quality of application software in the operation stage using the KJ technique and by reviewing some existing methodologies, such as ISO 25000 quality standard, BSC, EA PRM, SERVQUAL and SLA. As during operational stages software quality is defined variedly in terms of software, managing organization, and service value, this paper focuses on ASQI index, which is a recently developed software operational quality property that considers the special characteristics required for evaluation of quality during the SW operational stage.

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