Digitise or die: Australia's digital expectations

Provided by: DocuSign
Topic: Virtualization
Format: PDF

Customers across every industry want the convenience, speed and added security that come with transacting digitally. While businesses are responding, they must act fast to stay ahead of the competition. Customer loyalty and revenue are at stake in this digital race.

The question now is, what does your business need to do to keep up with the pace of change to meet the needs of your market?

DocuSign recently commissioned a study to help Australian businesses better understand the demand for and expectation from their customers for digital convenience.

The research shows:

  • 85% of customers expect to complete agreements digitally
  • 56% of customers believe that paper forms make a business appear antiquated
  • 73% of customers say that working digitally within a business is essential to success

There is no doubt that satisfying customer demand is becoming more challenging. Download the eBook to learn more about Australia's digital expectations and how this affects you.

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