Discovering Speech Acts in Online Discussions: A Tool-Supported Method

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Provided by: RWSoftware
Topic: Software
Format: PDF
The increasing participation of users of software applications in online discussions is attracting the attention of researchers in requirements elicitation to look at this channel of communication as potential source of requirements knowledge. Taking the perspective of software engineers who analyze online discussions, the task of identifying bugs and new features by reading huge threads of e-mails can become effort demanding and error prone. Recognizing discussants' speech acts in an automated manner is important to reveal intentions, such as suggesting, complaining, which can provide indicators for bug isolation and requirements.
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