Robotic Process Automation (RPA) is now considered mainstream and no longer confined to the back office. Rather than just rules-based task automation, we have added artificial intelligence (AI), machine learning (ML), deep learning, and other technologies, along with a vast array of analytics capabilities to enhance the intelligence of the digital workforce.

By reading this information you will learn how to:

• Use RPA as a way of assisting the contact center workforce in real time
• Get automation of multiple and varied administrative-driven tasks
• Increase and enhance performance