Diversity in the Digital Workplace

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Provided by: NICE
Topic: Digital Transformation
Format: PDF
Robotic Process Automation (RPA) is now considered mainstream and no longer confined to the back office. Rather than just rules-based task automation, we have added artificial intelligence (AI), machine learning (ML), deep learning, and other technologies, along with a vast array of analytics capabilities to enhance the intelligence of the digital workforce.

By reading this information you will learn how to:
  • Use RPA as a way of assisting the contact center workforce in real time
  • Get automation of multiple and varied administrative-driven tasks
  • Increase and enhance performance
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