Knowledge Management in Customer Service Report

Our 2016 Knowledge Management in Customer Service survey and accompanying report authored by industry analyst and knowledge management authority Esteban Kolsky confrms the importance of knowledge in organizations and for customer service is growing - but the understanding of and investment in knowledge management still remains a challenge for most.

Microsoft is pleased to present this 2016 “state of” report, and assist those organizations looking to improve their foundation of knowledge to deliver more consistent and satisfying customer service and customer experiences.

Provided by: Microsoft Topic: Microsoft Date Added: Sep 2017 Format: HTML

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