E-Business Alignment and Performance Impact: A Survey of Small and Medium-Sized Enterprises (SMEs)

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Provided by: International Association of Computer Science and Information Technology(IACSIT)
Topic: SMBs
Format: PDF
Considering inherent resources constraint of many SMEs, the firm becomes more selective to invest on Internet-related technologies (e-business). Consequently, for effective e-business deployment, firm needs to align it to support the most strategic business areas. Therefore, this paper investigates the extent that e-business technology aligns with various SMEs functions. A survey of 140 Malaysian SMEs indicated that e-business generally more aligned with information searching, sales, after sales services, and internal operation activities. The cluster analysis further revealed three profiles with distinct e-business alignment characteristics.
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