Did you know typical back-office employees spend up to 80 percent of their day on things like filing, data entry, and other repetitive admin tasks?
Robotic process automation – RPA – takes care of those little things that are vital for customer satisfaction but tedious for employees.
With RPA, such processes are taken care of by a robotic workforce – a workforce that’s precise, accurate, and immune to boredom. Unattended RPA is ideal for tasks that don’t require human intervention; simple, rule-based processes that don’t call for judgement or intuition. By taking care of these jobs, your people are free to perform higher-value activities across the business. Win-win.
RPA doesn’t just help with those unattended tasks, though. With attended RPA, desktop robots are on hand to provide your employees with accurate information and guidance while they’re on a job, helping to further streamline productivity and increase customer satisfaction.
So, here are our seven simple steps to implementing RPA successfully.