eBook: Contact Center Economics and the Cloud

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Provided by: Genesys
Topic: Cloud
Format: PDF

If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid.

Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Now with the decrease of cloud costs, increase in security, and the viability and total ownership of cloud deployment, more companies are interested in making the switch over.

This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including:
  • The size of your contact center, and business requirements such as customer journey management
  • The location and quantity of contact centers being managed
  • The need for scalability, speed of deployment, and maintenance requirements

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