eCustoms Innovation and Transformation: A Research Approach

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A major challenge for European governments is solving the dilemma of increasing security and control of international trade, while at the same time reducing the administrative overhead carried by commercial and public administration organizations. Electronic Customs, the transformation of paper-based trade documents to electronic ones, and the corresponding redesign of customs procedures, seems to be very promising approach to deal with this dilemma. However, while ICT is widely perceived as a key component of a solution, the authors argue in this paper that the complexity of the redesign of these electronic documents and procedures for international trade is far more problematic than traditional business process and network innovations.
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