International Journal of Multidisciplinary Research and Development (IJMRD)
The importance of quality in organizations today is paramount. This paper examines employee perceptions of quality management at three different time periods. New employees at a large manufacturing organization were surveyed regarding their perceptions of their organization's quality management practices before they attended new employee orientation training, immediately after the new employee orientation training and a month after the new employee orientation training. A description of the paper as well as findings and conclusions are presented.