University of Swaziland
Agility has become a key organizational capability today as businesses face an uncertain and volatile environment. Enterprise systems, a key component of IT infrastructure in a majority of organizations today, have delivered cost efficiencies, control and consistent execution. Using a case study approach, this research reports on the investigation of the influence of enterprise system-enabled environment on business process agility. According to study, integration, standardization, best practices and process orientation, the key characteristics of ES-enabled environment have mixed and varying effect on business process agility and that is dependent upon the extent and type of standardization and integration implemented in the organization and the nature of business processes.