Dell commissioned Forrester Consulting to evaluate the role of display monitors on employee productivity and the ability of firms to improve employee experience. Forrester conducted in-depth, quantitative surveys with 355 respondents, including knowledge workers and hardware procurement decision makers at organizations with 5,000 or more employees. The custom survey was conducted in ANZ (Australia, New Zealand), China, India, Japan, North America, South East Asia, and the United Kingdom.

Firms typically have standard policies on workforce technology refreshes, but displays are too often overlooked. Survey results are clear – to better attract and retain top talent, IT and infrastructure teams must provide more choices on devices and monitors.

But the benefits don’t end there. Determining an optimal monitor refresh strategy that considers employee roles and work habits can fuel improved employee experience and, in turn, better customer experience.