EMailAnalyzer: An E-Mail Mining Plug-in for the ProM Framework

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Provided by: Eindhoven University of Technology
Topic: Big Data
Format: PDF
Increasingly information systems log historic information in a systematic way. Workflow management systems, but also ERP, CRM, SCM, and B2B systems often provide a so-called \"Event log\", i.e., a log recording the execution of activities. Thus far, process mining has been focusing on such structured event logs resulting in powerful analysis techniques and tools for discovering process, control, data, organizational, and social structures from event logs. Unfortunately, many work processes are not supported by systems providing structured logs.
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