University of Dubuque
Business Process Management (BPM) is an approach which empowers companies to react flexibly to new market situations. The main goal of BPM is to improve efficiency and effectiveness of value-adding business processes. The changes caused by globalization do not only concern organization, technologies and processes, but also people. Employee competencies can be crucial competitive advantages. The need for new specialized and competent personnel in BPM becomes apparent from the definition of new roles, such as \"Chief Process Officer\" (CPO).